Terms of Use

Last updated: July 2026

1. Who we are and who you are contracting with

These Terms of Use ("Terms") govern your access to and use of https://peterdobias.com and any related sites, apps and channels (the "Site"), and any purchase you make through the Site.

The Site is operated by:

Dr. Dobias International s.r.o.
Na pomezí 1333/32, Košíře
150 00 Prague
Czech Republic

Phone: +1 604 982 0987 / 1-800-980-4886

References to "we", "us" and "our" mean the company named above. References to "you" mean the person using the Site or placing an order.

By using the Site you agree to these Terms. If you do not agree, please do not use the Site.

2. Changes to these Terms

We may update these Terms from time to time — for example to reflect changes in our products, our operations, or the law. The version in force is the one published on this page at the time you place an order, and that version governs that order. Changes do not apply retroactively to orders already placed.

Where a change materially affects your rights, and you hold an active subscription with us, we will notify you by email at least 30 days before it takes effect and you may cancel your subscription without charge before that date.

3. Eligibility

You must be at least 18 years old to purchase from the Site. If you are under 18 you may only use the Site with the involvement of a parent or guardian.

We do not knowingly collect personal information from children. In the EEA, the minimum age for consent to information-society services varies by country (between 13 and 16); we apply the threshold in force in your country of residence. See our Privacy Policy for details.

4. Our products, and an important health notice

We sell natural supplements and related products for dogs, together with educational content on holistic health and nutrition.

Our products are not veterinary medicines and our content is not veterinary advice. Nothing on the Site is intended to diagnose, treat, cure or prevent any disease. Information provided by Dr. Dobias in any format is for general educational purposes only.

If your dog has a medical emergency, contact your primary care veterinarian or a local emergency clinic immediately. Always consult a qualified veterinarian before changing your dog's diet, supplement regimen or treatment, particularly if your dog is unwell, pregnant, or taking prescribed medication.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

5. Product information and availability

We take care to describe and picture our products accurately, but we cannot guarantee that your screen displays colours accurately, and packaging may vary. Product descriptions, specifications and prices may change without notice.

All products are subject to availability. If a product you have ordered is unavailable, we will contact you and offer a substitute, a delayed delivery or a full refund.

We may limit the quantity of any product available per person, household or order, and we may decline orders that appear to be placed for resale.

6. Orders and formation of contract

Placing an order is an offer to buy. Our order confirmation email is an acknowledgement of receipt, not acceptance. A contract is formed only when we dispatch the products and send you a dispatch confirmation.

We may decline an order — before or after acknowledgement — where the product is unavailable, where there has been a pricing or description error, where we cannot obtain payment authorisation, or where we suspect fraud. If we decline an order after taking payment, we will refund you in full.

Before you place your order you will be shown the total price including taxes and delivery charges, and you will be asked to confirm that you are placing an order with an obligation to pay.

7. Prices, taxes and duties

Prices are shown in the currency selected on the Site and include or exclude tax as indicated at checkout.

For EU customers, prices are shown inclusive of applicable VAT. For customers outside the EU, import duties and taxes may apply on delivery and are your responsibility unless stated otherwise at checkout.

If we discover a pricing error before dispatch, we will contact you and give you the choice of confirming the order at the correct price or cancelling for a full refund. We will not simply charge you the higher amount.

8. Payment

We accept the payment methods displayed at checkout, which currently include Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, Afterpay.

Payment is taken at the time indicated at checkout. You confirm that you are authorised to use the payment method you provide, and you agree to keep your payment and billing details current.

9. Delivery

We deliver to the destinations listed on our Orders and Shipping page. Delivery timescales given on the Site are estimates.

Risk in the products passes to you on delivery. Where you are a consumer in the EEA or UK, if we have not delivered within 30 days of the contract being formed, or within any other period we have agreed with you, you may set a further reasonable period and, if we still fail to deliver, cancel the order for a full refund.

Please do not send product returns or HairQ samples to our registered address — see our Refund & Cancellation Policy for the correct return address.

10. Autoship subscriptions

Some products are available on a recurring "Autoship" basis. The following applies if you enrol.

What you are agreeing to. When you enrol in Autoship, you authorize us to charge your chosen payment method automatically for each recurring order at the interval you select, until you cancel. This is a subscription that renews automatically.

Interval and price. Your delivery frequency and the price of each recurring order are shown before you enroll and confirmed in your enrolment email. Prices may change.

How to cancel. You may cancel at any time, with no cancellation fee, by:

logging into your account on the Site and cancelling from the subscription portal;
emailing us at customercare@peterdobias.com

Cancellation takes effect immediately for orders not yet processed. If you cancel after an order has been processed for dispatch, that order will still be delivered and charged, and the cancellation applies to the next one.

Skipping, pausing and changing. You may skip a delivery, change your interval, change the products or update your payment details at any time from your account.

Failed payments. If a recurring payment fails, we will attempt to contact you. We may retry the payment. If payment still cannot be taken, we will suspend the subscription.

11. Returns and refunds

Our Refund & Cancellation Policy forms part of these Terms and sets out how to return products and when refunds are given. Please read it before ordering.

The rights in that policy are in addition to, and do not affect, your statutory rights — including the withdrawal right in section 12 and the legal guarantee in section 13.

12. Right of withdrawal (EEA and UK consumers)

If you are a consumer resident in the EEA or the UK, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), take physical possession of the goods. Where an order is delivered in separate consignments, the period runs from receipt of the last item.

To exercise the right, tell us of your decision to withdraw by a clear statement — by post, email or phone using the contact details in section 1. You may use the model form below, but you do not have to. To meet the deadline, it is enough that you send your communication before the 14-day period expires.

Effects of withdrawal. We will reimburse all payments received from you, including the standard delivery cost (but not any extra cost arising from your choosing a delivery method other than our cheapest standard option), without undue delay and no later than 14 days from the day we are informed of your decision. We will use the same payment method you used, at no fee to you. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier.

Returning the goods. Send the goods back without undue delay and no later than 14 days from the day you tell us you are withdrawing. [You bear / We bear] the direct cost of returning the goods. You are liable only for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions. The right of withdrawal does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons and were unsealed after delivery, or to goods that are liable to deteriorate or expire rapidly. Where this applies to a product, we will say so on the product page before you order.

13. Legal guarantee of conformity (EEA and UK consumers)

We are under a legal duty to supply goods that conform to the contract. If goods you receive are faulty, damaged, or not as described, you are entitled to a remedy under the law of your country of residence — which may include repair, replacement, a price reduction or a refund. In the EEA this right lasts at least two years from delivery; in the UK, statutory time limits apply.

These rights are free of charge and are not affected by any commercial guarantee we offer.

14. Reviews and customer content

We invite honest reviews of our products, and we display review scores on the Site.

Our commitment. We do not offer payment or other inducement in exchange for positive reviews. We do not suppress or delete genuine negative reviews. Reviews shown on the Site are collected and verified by Trustpilot, and both positive and negative reviews are displayed.

When posting a review, please:

base it on your own genuine experience of the product;
avoid abusive, obscene, discriminatory or threatening language;
avoid content that is unlawful, or that infringes someone else's rights;
avoid including personal data about other people;
avoid making specific medical or veterinary claims about treatment outcomes.

We may remove content that breaches these guidelines or the law. We will not remove a review merely because it is unfavourable. If we remove your review we will tell you why on request.

Licence. By posting a review or other content, you grant us a non-exclusive, royalty-free, worldwide licence to display, reproduce and adapt it in connection with the Site and our marketing, for as long as you choose to leave it posted. You keep ownership of what you write.

15. Your account

If you create an account, keep your password confidential and tell us promptly if you believe it has been compromised. You are responsible for activity under your account, except where it results from our failure.

We may suspend or close an account where there has been a serious or repeated breach of these Terms, or where we reasonably suspect fraud. Where we do, we will tell you why unless prevented by law, and you may challenge the decision by contacting us.

16. Acceptable use

You agree not to:

use the Site for any unlawful purpose, or in breach of these Terms;
introduce viruses, malware or other harmful code;
attempt to gain unauthorized access to the Site, its servers or any connected system;
scrape, data-mine or systematically extract content from the Site, or use bots or automated tools to place orders;
interfere with the proper operation of the Site or place an unreasonable load on it;
impersonate another person, or misuse another user's account;
collect other users' details for marketing purposes;
reverse engineer or copy the Site's software or code;
remove copyright or other proprietary notices from our content.

17. Intellectual property

The Site and its content — text, images, video, audio, design, software, and our trade marks and logos — are owned by us or licensed to us, and are protected by intellectual property law.

You may view, download and print content from the Site for your own personal, non-commercial use. Any other use — copying, republishing, distributing, selling, or adapting our content — requires our prior written permission.

If you believe content on the Site infringes your rights, contact us at [EMAIL] with details and we will investigate.

18. Third-party sites and content

The Site may link to third-party websites, and may display content originating from third parties. We do not control those sites and are not responsible for their content, products, or privacy practices. Following such a link is at your own risk and their terms will apply, not ours.

19. Privacy

Our Privacy Policy explains what personal data we collect, why, who we share it with, where it is transferred, and what rights you have. It forms part of your agreement with us. Our Cookie Policy explains the cookies and similar technologies we use and how you can manage your preferences.

20. Availability of the Site

We aim to keep the Site available but cannot guarantee uninterrupted access. We may suspend, withdraw or restrict all or part of the Site for business or operational reasons, and will give reasonable notice where we can.

21. Our liability

Nothing in these Terms excludes or limits our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
defective products under applicable product liability law;
any other liability that cannot lawfully be excluded or limited.

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We are not liable for business losses; if you use our products for any commercial purpose we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

If you are a business, our total liability to you arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total amount you paid us in the six months preceding the event giving rise to the claim, and we exclude all indirect and consequential loss to the fullest extent permitted by law.

This section does not affect your statutory rights as a consumer.

22. Indemnity (business users only)

If you use the Site other than as a consumer, you agree to indemnify us against reasonable losses, damages and costs arising from your breach of these Terms or your infringement of a third party's rights. This section does not apply to consumers.

23. Governing law and disputes

The European Commission operates an online dispute resolution platform at https://ec.europa.eu/consumers/odr. We are not obliged to and do not currently participate in alternative dispute resolution before a consumer arbitration board.

If you are a consumer resident in Canada or the United States: these Terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict-of-law principles. Disputes will be resolved in the courts of British Columbia, save that nothing prevents you from bringing a claim in a small claims court or before a consumer protection body in your own jurisdiction where the law entitles you to do so.

All users: before starting formal proceedings, please contact us — most issues can be resolved quickly and informally.

24. General

Entire agreement. These Terms, together with our Privacy Policy, Cookie Policy and Refund & Cancellation Policy, form the agreement between us in relation to your use of the Site.

Severability. If any provision is found unlawful or unenforceable, the rest continues in force.

No waiver. If we do not insist that you perform an obligation, or delay in enforcing a right, that does not waive it.

Assignment. We may transfer our rights and obligations under these Terms to another organisation, and will tell you in writing if we do. Your rights will not be affected. You may not transfer your rights without our written consent.

Events outside our control. We are not liable for delay or failure to perform caused by events beyond our reasonable control, but will tell you as soon as reasonably possible and, where the delay is substantial, you may cancel for a refund.

Electronic communications. You agree that we may communicate with you electronically, and that electronic communications satisfy any legal requirement that communications be in writing.

No agency. Nothing in these Terms creates a partnership, joint venture or employment relationship between us.

25. Contact us