We offer a 100% satisfaction guarantee on our products. If you are not satisfied, just let us know within 60 days of your purchase* and we will initiate the refund process. In some cases, we can issue a gift card for a future purchase on orders requesting a refund after 60 days. (*FleaHex and TickHex have a 90-day return policy).
**Due to Healthy Dog Bed being a custom order, there are no returns, exchanges or refunds on this item.
To initiate a return, please contact us in writing for further instructions at firstname.lastname@example.org.
To be eligible for a return on certain items, (leashes, harnesses, toys, etc..), your item must be unused, in the same condition you received it and free of damage or pet hair. It must also be in the original packaging where applicable, with the original tags still attached.
To complete your return, we require a receipt or proof of purchase (order number from original order is sufficient).
All returns must be sent back to us and not to the manufacturer. Where available, we will send you the applicable shipping label for the return package (return shipping is not included, and will be deducted from your refund). For areas that a pre-paid label is not available you may use whichever service you prefer.
Should you choose not to use our pre-paid label, or if one is not available in your area, you should always consider using a trackable shipping service or purchasing shipping insurance for any returns. We cannot guarantee receipt of a return without a tracking number and refunds will not be processed on items that have not been received by us.
Returns that arrive without prior notification and authorization, will be subject to a re-stocking fee.
All authorized returns must be received back at our warehouse no later than 90 days from the date of purchase to receive a refund on the purchase price. Items that arrive more than 90 days from the date of purchase may be eligible for a gift card toward a future purchase from the store and must have pre-approval for the return before it is sent back.
Items that are sent back after 60 days, and without prior authorization do not qualify for a refund and will be discarded.
Late or missing refunds (if applicable)
If you have sent in your return and not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Will be refunded at the sale price, not at the full purchase price.
To return your product, please email us at firstname.lastname@example.org, and we will give you instructions when we initiate the returns procedure.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. When you receive the refund, the cost of return shipping will be deducted from your refund. Any shipments sent back due to being deemed undeliverable will be handled the same as a return.
All international returns must arrive free and clear of customs and duties. We do not cover these fees on returns.
Exchanges for certain products may be accepted (harnesses, leashes, etc...) Depending on where you live, the time it may take for your exchanged product to reach you may vary. Additional shipping fees will apply on all exchanges for both the return and new item shipping out.
Although it does not happen often,
orders sometimes get damaged in transit. If your order arrives damaged, we are happy to work with you to get a replacement sent out as quickly as possible.
In order to qualify for a replacement, we will require detailed photos of each item that is damaged for our records, and where possible, we will issue you a pre-paid return label (at no cost to you), to have the damaged items returned to our warehouse for inspection. Refunds or replacement orders will NOT be issued without accurate, and complete documentation of any damages incurred, and prior authorization from Dr. Dobias Natural Healing.
Orders that are returned to sender due to damage without prior approval from Dr. Dobias Natural Healing will be subject to inspection, and a processing fee before a refund can be issued (an exception will be made for cases where the return is initiated by the shipping carrier directly, before the shipment is delivered to the customer).
Thank you for caring for your animal friend.