We offer a 100% satisfaction guarantee on our products. If you are not satisfied, just let us know within 30 days of your purchase* and we will initiate the refund process. In some cases, we can issue a gift card for a future purchase on orders requesting a refund after 30 days. (*FleaHex and TickHex have a 90-day return policy).
To initiate a return, please contact us in writing for further instructions at email@example.com.
To be eligible for a return on certain items, (leashes, harnesses, toys, etc..), your item must be unused and in the same condition you received it and free of damage or pet hair. It must also be in the original packaging where applicable, with the original tags still attached.
To complete your return, we require a receipt or proof of purchase (order number from original order is sufficient).
All returns must be sent back to us and not to the manufacturer. Where available, we will send you the applicable label for the return package (shipping is not included). For areas that a pre-paid label is not available you may use whichever service you prefer.
You should always consider using a trackable shipping service or purchasing shipping insurance for any returns. We cannot guarantee receipt of a return without a tracking number and refunds will not be processed on items that have not been received by us.
Returns that arrive without prior notification may be subject to a re-stocking fee.
All authorized returns must be received back to us no later than 60 days from the date of purchase to receive a refund on the purchase price. Items that arrive more than 60 days from the date of purchase may be eligible for a gift card toward a future purchase from the store and must have pre-approval for the return before it is sent back.
Late or missing refunds (if applicable)
If you have sent in your return and not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Will be refunded at the sale price, not at the full purchase price. Any returns for items in the bundle will be refunded the difference between the bundle price and the regular cost for the items not being returned.
To return your product, please email us at email@example.com and we will give you instructions when we initiate the returns procedure.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. When you receive the refund, the cost of return shipping will be deducted from your refund. Any shipments sent back due to being deemed undeliverable will be handled the same as a return.
All international returns must arrive free and clear of customs and duties. We do not cover these fees on returns.
Exchanges for certain products may be accepted (harnesses, leashes, etc...) Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Thank you for caring for your animal friend.