Once an order is completed and paid for, it is submitted to our warehouse immediately and we are unable to make any changes to the order, including adding additional items, applying discount codes, correcting a shipping address, or changing the form of payment. Please pay close attention when placing your order that all information is correct. If you wish to order additional items after the payment has gone through, you will need to place another order.
Most orders are processed and ship out within 24 - 48 hours (business days) of the order being placed, unless otherwise noted on the individual product page that the order will be delayed, however some orders may take longer to process due to high order volume.
Although we do try to ship all orders as quickly as possible, we are unable to guarantee that your order will ship within 24 to 48 hours.
Most orders shipping into Canada will ship from our Vancouver warehouse, while most orders shipping into the US and internationally will ship from our USA warehouse, however there are circumstances that we may ship orders to you from either of these options or a combination of these. In the event that your order is split you will receive multiple tracking number emails.
In the USA:
- Shipping rates are quoted based on the products in the cart and your location in the USA. Most items ship from our warehouse in Illinois, however all Homeopathic remedies, Incontia, and Healing Solution ship exclusively from our Canadian warehouse.
- We offer FREE Shipping for orders over $129.00 that do not include Healing Solution, Incontia, or any of our Homeopathic Remedies.
- Shipping rates are quoted based on the products in the cart and your location in Canada.
- We offer FREE Shipping for orders over $129.00
- Shipping rates vary depending on your country of purchase and the weight of the items ordered. You can get a shipping quote from the shopping cart page after placing the items that you are looking for into the cart and using the shipping calculator at the bottom of the page.
- Please note at this time we are unable to ship to Australia, New Zealand or Norway due to customs regulations in those countries.
- We are currently not able to ship items from our Canadian warehouse internationally. This includes Healing Solution, Incontia, and our Homeopathic Remedies.
Customs, Import Duties & Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be (if any) before buying.
Our products are manufactured in the Canada and the United States, and are compliant with laws and regulations in these countries. We cannot guarantee that our products will be compliant with the laws and regulations in other countries. Due to the unpredictable nature of customs, and the constant changes to laws and regulations, we are unable to compensate customers for fees associated with customs issues. You should check with your local customs office to find out if the items you wish to order are permissible for import into your country.
If an order is seized and destroyed by customs due to regulatory issues, the customer will not receive credit for the merchandise or shipping cost.
*Although we have had customers successfully purchase and receive shipment of packages all over the world including Norway and Australia, we have had customers experience challenges with but not limited to the aforementioned countries.
Please see our full refund policy HERE.